jilve Terms & Conditions

General Terms

These terms and conditions ("Terms") govern the use of the jilve platform ("Platform" or "Website") and all services provided through it. By visiting jilve's website, creating an account, or using any service on the platform, you agree to be legally bound by these Terms.

jilve serves users in Bangladesh as a secure and reliable online gaming platform. The platform is protected through SSL encryption technology and is committed to ensuring fair play.

These terms are written in Bengali and that version is the original and legally binding version of this agreement. In the event of any ambiguity or dispute, the Bengali version will take precedence.

Alongside these terms, jilve's privacy policy and responsible gaming policy also form part of the overall conditions for using the platform.

Account Registration & Eligibility

2.1 Age Eligibility

You must be at least 21 years old to create an account and use gaming services on the jilve platform. Allowing minors to create accounts or registering through deceptive means is strictly prohibited. If proof of age cannot be provided at the time of verification, the account may be suspended or cancelled.

2.2 One Account Policy

Each individual may create only one account on the jilve platform. Creating multiple accounts for the same person will be considered a violation of the rules, and all related accounts may be permanently closed.

2.3 Accuracy of Registration Information

All information provided during account registration must be accurate, complete, and up to date. Providing false or misleading information is a breach of these terms and may result in the account being closed. If personal information changes, the platform must be notified immediately.

Account Verification & Security

3.1 Identity Verification (KYC)

The jilve platform carries out an identity verification process (Know Your Customer) to ensure fair play and security. Where required, we may request the following documents:

• A photo of a National Identity Card (NID) or passport
• Recent proof of address (utility bill or bank statement)
• Proof of ownership of the payment method used

Withdrawals may be limited until verification is complete. All verification information is secured by SSL encryption.

3.2 Password & Account Security

It is your responsibility to maintain the security of your account. Do not share your password with anyone. If you suspect unauthorized access to your account, notify the jilve support team immediately. jilve will never ask for your password.

Deposits & Withdrawals

4.1 Accepted Payment Methods

The jilve platform currently accepts the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, transactions can be made from major Bangladeshi banks including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank.

4.2 Minimum Transaction Amounts

• Minimum Deposit: ৳100 (for each method)
• Minimum Withdrawal: ৳500

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 15 minutes to 2 hours. Additional time may be required during verification processes or in cases requiring special review.

4.4 Payment Method Consistency

You are requested to withdraw using the same payment method used for your deposit. Depositing or withdrawing funds through a third-party account is against jilve's policy and is strictly prohibited.

Bonuses & Promotional Offers

5.1 Welcome Bonus

New account holders on jilve will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳42,000 → ৳20,000 bonus → Total balance ৳62,000

5.2 Wagering Requirements

To claim the welcome bonus, a wagering requirement of 25 times the bonus amount must be met. Wagering is calculated based on the bonus amount only. For example: ৳1,000 bonus × 25 = ৳25,000 in wagers must be placed before winnings from the bonus can be withdrawn.

5.3 General Bonus Usage Conditions

• Bonuses are only usable on games designated by the platform
• Bonus funds cannot be withdrawn directly before the wagering requirements are met
• While one bonus offer is active, another bonus may not be added
• jilve reserves the right to modify bonus conditions as needed, but users will be notified before any changes take effect
• If bonus offer abuse is suspected, the bonus may be cancelled and the account reviewed

Gaming Rules

6.1 Fair Play

The outcomes of all games on the jilve platform are determined through a technically neutral and verifiable process. Game providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others) follow their own fairness standards.

6.2 Technical Errors

Any game or result affected by a technical error will be considered void. In such situations, the funds wagered may be refunded. jilve is not liable for losses caused by technical failures, but efforts will be made to resolve such situations fairly.

6.3 Disconnection

jilve is not responsible if an internet connection is lost during a game. Results will be determined based on the information saved on the game server. It is the user's responsibility to ensure their own connection.

Prohibited Activities

The following activities are strictly prohibited on the jilve platform:

• Playing games or placing bets using automated software, bots, or scripts
• Creating multiple accounts to take advantage of bonuses or promotional offers
• Using the platform for money laundering or illegal financial activities
• Colluding with other users to influence game outcomes
• Attempting to hack or gain unauthorized access to the platform's software or systems
• Creating an account under a false identity or using another person's information
• Deliberately exploiting any game error or bug
• Making or receiving payments through a third-party account

Account Suspension & Closure

8.1 Suspension by jilve

jilve reserves the right to temporarily or permanently suspend an account in the following circumstances:

• If there is suspicion or evidence of a breach of these terms
• If identity verification is incomplete or fails
• If unusual activity is detected on the account
• At the user's own request

8.2 Account Closure by the User

Any user may request to close their account at any time by contacting the jilve support team. An opportunity to withdraw any outstanding balance will be provided before the account is closed, provided that compliance with the terms is maintained.

Responsible Gaming

jilve believes that gaming should be an entertainment activity. We encourage all users to play responsibly. If you feel that your gaming habits are getting out of control, please contact us.

jilve provides the following tools:

• Deposit Limit Setting: The ability to limit your own deposit amount
• Break Option: Temporarily closing your account for a set period
• Self-Exclusion: The ability to exclude yourself from the platform for an extended period

For more detailed information, please visit our Responsible Gaming Policy page.

Privacy & Data Protection

jilve gives the highest importance to protecting users' personal information. We keep all data secure using SSL encryption technology. Your personal information will never be sold to third parties.

To learn about the detailed rules regarding our data collection, storage, and use, please read our Privacy Policy page.

• Information is used for account verification and fraud prevention
• Financial transaction data is retained for a specified period in accordance with the law
• Users may request to view and correct their personal information

Limitation of Liability

jilve is committed to providing a secure and reliable service. However, jilve's liability is limited in the following areas:

• If a game is interrupted due to loss of internet connection or a problem with the user's device
• Disruptions caused by server issues on the part of a third-party game provider
• If account information is leaked due to the user's own negligence
• Unexpected technical failures or third-party cyberattacks

For any issue, jilve tries its best to provide a prompt and fair resolution. Our support team is available 24/7 to assist you.

Changes to Terms

jilve reserves the right to change, amend, or update these terms and conditions at any time. Users will be duly notified of any significant changes.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. Visit this page regularly to stay informed about the latest terms and conditions.

Contact & Complaints

If you have any questions or complaints about these terms, please contact the jilve support team. Our support team is available 24/7 to assist you in both Bengali and English.

• Email: [email protected]
• Live Chat: Available directly on the platform 24/7

Once a complaint is submitted, we will review it and take appropriate action. It is jilve's commitment to resolve all complaints through a fair and transparent process.