jilve's Privacy Policy — Your Data Is Our Responsibility
How your personal information is collected, where it is stored, and how it is kept secure — jilve is fully transparent about all of this.
Introduction & Scope
This privacy policy ("Policy") applies to all services, websites, and related applications of the jilve platform ("we", "our", or "jilve"). When you visit the jilve website or use any of our services, you are considered to have agreed to the terms described in this Policy.
We believe your personal information belongs to you. We are therefore committed to using your data solely for the purpose of providing you with better service — for no other purpose. As an SSL encryption-secured gaming platform, jilve treats your privacy as its top priority.
If you have any questions after reading this Policy, you are welcome to contact our support team — we are available around the clock to assist you.
If any significant changes are made to this Policy, we will notify registered users in advance. The date of the latest update will always be displayed at the top of the page.
What Information We Collect
We collect certain necessary information to create your secure account on the jilve platform and to ensure safe transactions. The categories of information collected are described in detail below:
Personal Identification Information
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Email address and mobile number
- National ID or passport number (during identity verification)
- Residential address
Financial & Transaction Information
- bKash, Nagad, Rocket, or Upay account number (to process transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Wallet balance and bonus usage records
Technical & Usage Information
- IP address and device type
- Browser version and operating system
- Login time, session duration, and location
- Which pages were visited on the platform and how long you spent on them
- Information obtained from cookies and similar technologies
Support Communication Information
- Records of live chat and email conversations
- Details of complaints, suggestions, or requests
How Collected Information Is Used
Information collected from you is used only for the following legitimate and recognised purposes:
Account Management & Security
Information is needed to register, verify, and maintain your jilve account. It is also used to prevent unauthorised access and detect fraudulent activity.
Transaction Processing
Financial information is essential to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Every transaction is processed securely.
Age & Identity Verification
We strictly ensure that only individuals aged 21 or above can participate on the platform. The necessary identity verification is carried out for this purpose.
Service Improvement & Personalisation
By analysing your preferences and usage patterns, we can offer you more relevant game recommendations and bonus offers. This enriches your overall experience.
Customer Support
When you contact us via our 24/7 live chat or at [email protected], your account information and communication history help us respond quickly and effectively.
Legal Compliance
Certain information is retained and used to comply with applicable laws and regulations, prevent money laundering, and combat fraud.
Sharing Information with Third Parties
jilve does not sell your personal information or transfer it to third parties for any commercial purpose. However, sharing information may be necessary in certain situations:
Payment Processors
The necessary financial information is shared securely with bKash, Nagad, Rocket, Upay, and partner banks to complete transactions. These organisations follow their own strict privacy policies.
Technology & Service Providers
Technology partners we work with to operate our platform may only access the information they need within the scope of their specific tasks. All of them are required to comply with jilve's privacy standards.
Legal Obligations
Information may be disclosed in accordance with a lawful order from a court, regulatory body, or government authority. You will be informed of each such disclosure as far as possible, unless legally prohibited.
Business Transfers
In the event of a future business merger, acquisition, or asset transfer, user information may also be transferred. In that case, the new entity will be required to comply with the terms of this privacy policy.
Important: Outside the situations described above, no personal information will be shared with any third party without your explicit written consent.
Cookies & Similar Technologies
The jilve website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functionality of the platform — for example, keeping your login session active, verifying security, and remembering your preferred language. Disabling these cookies may prevent the platform from working correctly.
Analytics Cookies
These cookies help us understand which pages are visited most often and where users experience difficulties. Based on this information, we continuously improve the platform.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may prevent you from enjoying certain features of the site.
Data Security Measures
To protect your information, jilve uses the highest industry-standard security technologies:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted, making it unreadable to third parties.
- Database Encryption: Sensitive information stored in our databases is protected with an additional layer of encryption.
- Regular Security Audits: Our systems undergo regular security reviews so that any vulnerabilities are identified and resolved promptly.
- Access Controls: Only authorised staff members who require access for their specific role can access the relevant information.
- Two-Factor Authentication: An additional security layer is available to add extra protection to your account.
- Automatic Session Expiry: Your account is automatically logged out after a period of inactivity.
However, no digital system is completely impenetrable. We therefore ask that you never share your password or OTP with anyone. If you notice any suspicious activity, please notify our support team immediately.
Data Retention Period
jilve retains your information only for as long as necessary. The retention period is determined based on the following factors:
- Active Account: All relevant information is retained while your account remains active.
- Closed Account: Even after an account is closed, certain information may be retained for a defined period to fulfil legal obligations and resolve disputes.
- Transaction Records: Records of financial transactions are kept for a defined period as required by law.
- Support Communications: Communication records are retained for a reasonable period to ensure quality customer service.
Once the retention period expires, your information is securely deleted or anonymised.
Your Rights as a User
As a jilve user, you have the following rights over your personal information:
Right to Access
You can find out at any time what information we hold about you and for what purpose it is being used. A copy of this information will be provided to you.
Right to Rectification
If any information we hold about you is inaccurate or incorrect, you can request that it be corrected. We will update it as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, jilve reserves the right to retain certain information where required by legal obligations or to protect legitimate interests.
Right to Restrict Processing
In certain circumstances, you may request a temporary suspension of the processing of your information.
Right to Complain
If you are not satisfied with how we handle your data, you can contact us directly to raise a complaint. We always take your concerns seriously.
To exercise any of these rights, please contact our support team. We will verify your request and take action promptly.
Protection of Minors
jilve strictly ensures that this platform is for individuals aged 21 and above only. We do not knowingly collect information from or provide services to anyone under the age of 21 under any circumstances.
Age is verified at the time of account registration. If we have reason to believe that a user is under 21, we will immediately close that account and securely delete any information collected.
If you become aware that someone under the age of 21 has created an account on jilve, please contact us.
Changes to the Privacy Policy
jilve may review and update this privacy policy from time to time. Such updates may be necessary due to service improvements, the addition of new technologies, or changes in law.
For significant changes, we will:
- Notify registered users by email.
- Display a clear notice on the platform.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Applicable Law
This privacy policy is drafted and implemented in compliance with applicable laws and regulations. Any disputes or ambiguities will be resolved through the appropriate legal process.
The Bengali version of this policy shall be considered the original document. In the event of any conflict with a translated or other-language version, the Bengali version shall prevail.
Have Questions About Privacy?
If you still have any questions or concerns after reading this privacy policy, our support team is always here for you.